Joya 9 Terms & Conditions — A Complete Guide to Your Rights & Responsibilities

The following eligibility criteria must be met to use the Joya 9 platform. Accounts cannot be created or operated without meeting these requirements.

Age Restriction

You must be at least 18 years old to create and use an account on Joya 9. Account registration by minors is strictly prohibited. We may request a copy of your national ID or passport at any time for age verification purposes.

Valid Eligibility

• You must be a legally competent adult.
• Online gaming must be legal in the country from which you are accessing the platform.
• You must bet in your own name and with your own funds — not on behalf of anyone else.
• Employees of the company or their immediate family members are not permitted to create an account.

The following rules must be followed to maintain a valid account on Joya 9.

Provide Accurate Information at Registration

When creating your account, you must provide your full name, mobile number, and date of birth accurately. Accounts created with incorrect or false information may be terminated at any time, and any remaining balance may not be refunded.

One Account Policy

Each person may operate only one account. Creating multiple accounts is prohibited. If it is found that the same individual is running multiple accounts, all associated accounts will be closed.

Password & Security

• Never share your password with anyone.
• Use a strong password — combine uppercase letters, lowercase letters, and numbers.
• If you suspect unauthorized access to your account, contact our support team immediately.
• You are solely responsible for all activity on your account — whether authorised or unauthorised.

All financial transactions on Joya 9 are conducted securely and transparently. Please read the following terms carefully.

Important Withdrawal Conditions

• KYC (Know Your Customer) verification must be completed before your first withdrawal.
• Withdrawals must be made via the same payment method used for the original deposit.
• Deposited funds cannot be withdrawn until they have been wagered at least once.
• Additional verification may be required for suspicious transactions.

Joya 9 regularly offers bonuses and promotional deals. The following terms apply to earning and using these bonuses.

Welcome Bonus

New members receive a special welcome bonus on their first deposit — typically up to 100% of the deposit amount. To claim the bonus, qualifying bets must be placed within the specified timeframe.

Wagering Requirements

All bonuses are subject to wagering requirements. For example, a 20x wagering requirement means you must wager 20 times the bonus amount. So to withdraw from a BDT 1,000 bonus, you would need to place BDT 20,000 in bets.

• Wagering requirements must be met within the specified period from the date the bonus is awarded.
• Minimum odds requirements apply to bets placed using bonus balance.
• Certain games may not count towards bonus wagering requirements.
• Each member may receive any given offer only once.

The following rules apply when placing bets on Joya 9. Adhering to these rules will ensure a better betting experience for you.

Bet Acceptance & Rejection

Joya 9 reserves the right to accept or refuse any bet. Accepted bets will appear on the confirmation screen. A bet is not final until confirmation is received.

Odds Changes

Odds may change up until a bet is confirmed. Once confirmed, the bet will be settled at the odds accepted at that time. In Live Betting, odds change in real time.

If a Match Is Cancelled

• If a match is fully cancelled, all bets placed on that match will be refunded.
• Matches abandoned mid-way through will be assessed on a case-by-case basis.
• Results of cricket matches completed via the DLS method will be considered valid.
• Whether bets remain valid for rescheduled matches will be communicated on a case-by-case basis.

Betting Limits

Every betting market has minimum and maximum stake limits. These limits vary by market, and Joya 9 may adjust them at any time.

The following activities are strictly prohibited on Joya 9. Any violation of these rules may result in immediate account termination and forfeiture of all funds.

• Multiple Accounts: Multiple accounts per person are strictly prohibited.
• Match Fixing: Any attempt to influence or manipulate the outcome of a game is strictly prohibited.
• Bonus Abuse: Creating artificial betting patterns to claim bonuses is strictly prohibited.
• Automated Software: Betting using bots or scripts is strictly prohibited.
• Using Another Person's Account: Using or managing another person's account is strictly prohibited.
• Money Laundering: All forms of illegal money laundering are strictly prohibited.
• Fraud: Any form of fraudulent activity is strictly prohibited.
• Exploiting technical vulnerabilities: Exploiting software bugs or glitches to gain an unfair advantage is strictly prohibited.

Joya 9 protects your personal data with the highest level of security. We use SSL 256-bit encryption and do not share your information with third parties without authorisation.

Data Collection & Usage

We only collect information necessary to provide our services. The data collected is used for account management, payment processing, and KYC verification.

Your Rights

• You have the right to access the personal data we hold about you.
• You may request corrections to any inaccurate information held about you.
• Upon account closure, you may request deletion of your data (subject to limitations where legal obligations apply).

For more details, visit our Privacy Policy read.

If any dispute arises, we always aim to resolve it amicably. The dispute resolution process is outlined below.

Step 1: Contact Support

For any issues, please contact our 24/7 support team in the first instance. The majority of concerns are resolved quickly through our support channel.

Step 2: File a Formal Complaint

If your issue remains unresolved after contacting support, please submit a formal complaint form. We will respond within 7 business days of receiving your complaint.

Disputes on Bet Settlement

Any errors in bet settlement must be reported within 48 hours. If an error is confirmed following investigation, the correct amount will be refunded. Joya 9's decision in all such matters is final.

Joya 9 believes in responsible gaming. Betting should be a form of entertainment — not a source of financial hardship.

Safety Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Set a limit on how much you bet within a given period.
• Cooling-Off Period: Take a break from betting for a few days.
• Self-Exclusion: Temporarily suspend your account for an extended break.

For more details, visit our Responsible Gaming Page View.

Joya 9 regularly updates its services to improve the user experience. This section outlines the rules governing such changes.

Rule Changes

Joya 9 may update these Terms & Conditions at any time. For significant changes, at least 7 days' notice will be provided. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

Account Termination

• You may request to close your account at any time.
• Joya 9 reserves the right to terminate accounts for violations of its rules.
• If an account is terminated for a valid reason, any remaining balance will be refunded.
• If your account is terminated for rule violations, your deposited funds may not be returned.